Shipping and Returns
Returns and Delivery
Please email or phone us before sending any goods back so we know to expect it. Return postage is the responsibility of the customer. We strongly recommend you return any items via recordable post as we cannot be held responsible for any return items that go missing. Please return items to:
Salon Libertine London
9 Gloucester Road, Hampton, Middlesex, TW12 2UQ
Salon Libertine™ London uses a variety of delivery companies to deliver customer goods, these companies deliver within the normal working hours of 9am – 5pm, Monday to Friday. It is the customers responsibility to ensure the goods can be received within these timescales.
We use a variety of handlers for delivery, Royal Mail Tracked, DPD Local and TNT. All packages must be signed for.
Postage is not charged for samples, up to a maximum of 5 samples. This also applies to non-UK sample orders.
UK Mainland only. Wallpaper and fabric orders are charged at £14.95 for parcels up to 20 Kgs. Please enquire for orders above this level. Delivery on scarves is free for UK including Channel Islands via Royal Mail. International prices for scarves are quoted upon ordering. Please contact us for international shipping rates for fabric and wallpaper.
Please note that all fabric and opened or cut wallpaper rolls are non-returnable. Please order fabric or wallpaper swatches to make sure that you are happy.